Return Policy

Returns & Exchanges

At [Your Store Name], your satisfaction is our highest priority. We strive to provide premium-quality fragrances and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

We understand that sometimes a product may not meet your expectations. Please read our return policy carefully to understand the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 14 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• The original seal and packaging must remain intact.
• Proof of purchase or your order confirmation is required.
• Products returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used perfumes.
• Products with damaged or missing original packaging.
• Gift cards.
• Promotional or clearance items marked as Final Sale.
• Customized or personalized products.
• Products damaged due to improper handling after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping box and packaging.
• A brief description of the issue.

Once verified, we will arrange a replacement or issue a full refund where applicable.

Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

• Your refund will be issued to the original payment method.
• Processing time is typically 5–10 business days, depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

If you wish to exchange a product, please contact our customer support team before sending your item back.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item has a manufacturing defect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure after delivery.

Contact Us

If you have any questions regarding our Return Policy or need assistance with a return, please contact our customer support team.